FAQ

Please use the contact form to get in touch with us if you have ordered something from Myposterroom but have not yet gotten an email confirming your order. We will update your order details so you may get your order confirmation as soon as possible.

The email address provided when placing the transaction will get an email with a confirmation of the order. Check your spam folder if you haven't received your order confirmation. Please be aware that the order confirmation may not arrive for up to 24 hours.

We advise contacting us using our contact form if you checked your spam folder, waited 24 hours, and still haven't received the confirmation email. We'll look into this for you.

If the delivery address, email address, phone number, etc. that you gave is inaccurate. To amend your information before sending your purchase, please get in touch with our customer care as soon as you can. Unfortunately, you as the customer are liable for any additional charges that may arise if the inaccurate information has an impact on the delivery of your shipment and your purchase has already been shipped before you notify our Customer Service.

We are aware that you require your items immediately. We start working as soon as you make the purchase! Sadly, this means that because it is already being processed at the warehouse, we will be unable to make any adjustments (usually within seconds).

Please get in touch with our customer care here if you want additional details.

Please use our contact form to get in touch with us as soon as possible. Our packing/shipping staff takes great satisfaction in getting things on their way to consumers as promptly as possible, therefore we can't promise that we'll have time to cancel your purchase.

Please get in touch with us as soon as possible if your shipment arrived damaged, and include photos of the damage to the packaging as well as the damaged contents. Using the online form is the best way to accomplish this. We will process your request as soon as we get photos of the damaged shipment and goods. Avoid returning the broken items to us on your own time.

First, please verify your order confirmation to make sure you received everything you requested. We ask that you get in touch with us if the thing you bought does not arrive.

Remember to peel off the plastic film that covers both sides of the acrylic glass (plexi glass) in our frames before installing it. This foil will serve to shield the acrylic glass while it is being transported or stored.

Our standard shipping time to the EU is 3 business days from the day after your order is placed.

Depending on the weight and dimensions of your package, we may use a different delivery provider. After putting items in your shopping basket and moving on to the checkout page, you will see the shipping method your order will use.

The shipping cost is calculated on your postal address and/or if you want express or not

Prompt attention is being paid to packing and shipping your product. You will receive an additional email with a tracking link after the package has been picked up by the shipping provider. Activation of the tracking connection may take up to 48 hours. To get in touch with us if you don't get a tracking link, just fill out our contact form.

Import fees and taxes may be charged on international shipments bound for the United States. Myposterroom is not responsible for any such costs that may arise.

Once your order has left our facility, you will get a shipment confirmation email with a link to follow its progress. It might take up to 48 hours from the time you got the shipment confirmation email for the tracking link to become live.

A $35 fee is assessed when items are returned to us because clients did not pick up their package. All product handling and shipping costs, both to and from you, are included in this price.

No, you cannot return the item as it is specially made for you with our print on demand service

If a client fails to pick up their order, the box will be returned to us and we will charge them $35. Everything from sending and receiving packages to replenishing shelves is included in this price.

ll major credit cards (Visa, Mastercard, Discover, and American Express) are accepted.

PayPal is accepted as a method of payment.

You may pay using GooglePay if you like; just choose it as a payment option at checkout.

We are not currently accepting business-to-business (B2B) orders, but we plan to in the near future.

The frames may be opened in the rear for convenient cleaning, and they come with metal wall mounts for simple horizontal or vertical display. The hardwood frames look and feel quite authentic. Our frames' crystal-clear acrylic glass makes them lighter and safer in the event of a drop to the floor. The acrylic glass has a beautiful surface thanks to the plastic film protecting it on both sides; it feels the same as if you had taken the plastic cover off a brand new phone. Similar to glass, acrylic glass may be used as a reflector.

The posters are produced all around the world nearest you. For years, we looked for the greatest paper until we found our museum-quality Epson matte paper, a high-end design paper that met all of our requirements.  It has a total weight of 189g/m2, is uncoated matte paper without reflection, and exudes exclusivity because of these qualities. And it reproduces colors and images well. Our posters' wood is certified to have come from sustainably managed forests that adhere to strict ecological and social criteria.

Posters are framed with the purchase and is included in the price.